Execution error

[匿名]

Hi,

When I clicked the execute button in the hark designer, the following error occur. What could be the solution to this problem?

Thank you.
Jack

[匿名]

Hello @jackcheong,

We would like to know the version you’re using by executing the following commands:
1. dpkg -l | grep hark
2. harkmw –version
And please send us the output of each command.

We will be able to investigate further after we see the output of the commands.

Thank you,
Hark Support Team

[匿名]

Hi,

The outputs of each commands are attached as follows.

Thank you.
Jack

[匿名]

Hello @jackcheong,

Thank you for sharing the output of the commands.

Based on the error in the output that you shared to us, we think that there may be library conflicts in your installation.
Before we can send you steps to fix your issue, we need you to provide us one more bit of information.

Please send us the output of the following commands:
1. ldconfig –print-cache | grep hark
2. ls /usr/local/bin/
3. ls /usr/bin/

Thank you,
Hark Support Team

[匿名]

Hi,

The attachments are the output of the following commands:
1. ldconfig –print-cache | grep hark
2. ls /usr/local/bin/
3. ls /usr/bin/

Thank you.
Jack

[匿名]

Hi,

I would like to re-upload the output commands since upload errors.
The attachments are the output of the following commands:
1. ldconfig –print-cache | grep hark
2. ls /usr/local/bin/
3. ls /usr/bin/

Thank you.
Jack

[匿名]

Hello @jackcheong,

We can’t see any attachment.

Thank you,
Hark Support Team

[匿名]

Hello @jackcheong,

We suspect that you have two hark installation in your machine.
We need to remove the old one. Please follow the steps below:
1. Remove
/usr/local/bin/info2def.py
/usr/local/bin/info2json.py
/usr/local/bin/json2def.py
/usr/local/include/hark
/usr/local/lib/hark
/usr/local/lib/libhark-base.so
/usr/local/lib/pkgconfig/hark-base.pc
/usr/local/include/hark
/usr/local/lib/hark
/usr/local/lib/pkgconfig/hark-core.pc
/usr/local/share/doc/hark-core
/usr/local/bin/hark_designer
/usr/local/lib/hark-designer
/usr/local/share/applications/hark-designer.desktop
/usr/local/share/doc/hark-designer
/usr/local/share/hark-designer
/usr/local/share/pixmaps/hark-designer.png
/usr/local/bin/batchflow
/usr/local/bin/harkmw
/usr/local/bin/harkmwd
/usr/local/lib/python3/dist-packages/harkmw
/usr/local/share/doc/harkmw
/var/local/lib/harkmw
2. Run sudo ldconfig
To Refresh ldconfig cache
3. Close the current terminal
4. Launch a new one
5. Run harkmw --version
You should no longer see an error
6. Run hark_designer
You should no longer encounter execution error

Thank you,
Hark Support Team

[匿名]

Hi,

The problem is solved now. There are two hark installation in my machine which cause the error.

Thank you.
Jack

[匿名]

Hello @jackcheong,

That sounds great.

Can you please share to us what are the steps you performed before the issue occur?
Your input is very helpful to us to improve our installation guide.

Thank you and best regards,
Hark Support Team

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